May we first on behalf of the Residents Association welcome you as a new resident of Sentryknowe and say how much we hope you take pleasure in staying within the area. If there is anything you feel we as an Association or just as neighbours can do to help you please do not hesitate to contact us.

Hopefully, when you purchased your new home your solicitor will have explained to you your responsibility within the terms of your deeds along with all other residents of Sentryknowe to keep the grass and gardens areas within the scheme maintained. The main function of the Resident’s Association is to organise this work on behalf of all residents, issue bills and collect payments.

If you do not already have you bill then you should receive it shortly. The amount oustanding can range from nothing to the full amount dependant on the time of year you moved in. If you do not receive an account within one calendar month of moving in then we ask that you contact us by clicking here.

The treasurer will contact you. In the meantime it would be very useful if you could download and complete some paperwork which you can find here.

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May we first on behalf of the Residents Association welcome you as a new owner of property within  Sentryknowe.

When you purchased your new home your solicitor will have explained to you your responsibility within the terms of your deeds along with all other residents and owners of Sentryknowe to keep the grass and gardens areas within the scheme maintained. The main function of the Resident’s Association is to organise this work on behalf of all owners, issue bills and collect payments.

If you do not already have you bill then it may be that we do not have your contact address. Please note that it is your responsibility and in your interests to supply this information as quickly as possible.

The amount oustanding can range from nothing to the full amount dependant on the time of year you took ownership of the property.

If you do not receive an account within one calendar month of moving in then we ask that you contact us by clicking here.

The treasurer will contact you. In the meantime it would be very useful if you could download and complete some paperwork which you can find here.

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Go to our contacts page by clicking here

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You can download a copy by clicking here

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You can download a copy by clicking here

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If you need further copies of our bank mandates, please please contact the Treasurer by clicking HERE

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There are various payments methods outlined in your bill documents:

• Bank mandate - see your bill for choices of payment plans
• Bank Automated Credit System (BACS) - This is our preferred method. If you want further details on how to pay by this method then please click here and we will e-mail you our account details. These will be needed by your bank.
• Cheque - remember to write you unique number on the back.
• Cash - Not recommended but will be accepted. The Association will not accept responsibility for the loss of any cash payments unless a receipt has been issued. If you would like a receipt please remember to complete a receipt form which you can download here. This form must be handed in with your payment. It is highly recommended that you DO NOT send cash through the post.

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Contact the Treasurer as soon as possible either by letter or e-mail

Remember to let us know which property you are talking about - quote your unique reference number if you can. Try to be clear about why you think the bill is wrong.

The treasurer will respond as soon as possible. If you query your bill BEFORE the notified payment due date then no admin fees will be applied if your query results in a late payment - but only as long as a payment is received within 7 days of your query being resolved.

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There are a number of reasons why you may have been charged administration fees:

• You do not stay in Sentryknowe but rent out a property
• You have not paid your outstanding amount by the date notified
• The committee have incurred extra costs in recovering the outstanding amount owed by you.

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The committee acknowledges that sometimes people will find it hard to find the funds to pay for land maintenance. The fact is though that if someone does not pay their share then their neighbours and everyone else in who owns property in Sentryknowe would be left to pick up the costs. For this reason the committee will always take whatever steps are necessary to ensure that everyone pays their share.

The first thing that would happen is that you will receive a gentle reminder asking you to remember to pay the outstanding amount within a given time. If you do not pay within this timescale an administration fee equal to 15% of the basic land maintenance costs would be added to your bill. This is to cover the costs of extra paperwork, postage etc. An equivalent admin fee would be charged thereafter each time we contact you. You should bear in mind however that within the terms of our constitution only one reminder needs to be sent.

As an absolute last resort legal action would be taken to recover funds - the costs involved in this can be significant and would also be added to the outstanding amount.

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